Food

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

After an Iowa couple received horrible service at a local restaurant, they decided to make a statement that would let the waiter know what they thought of it. So, they left their server a message that certainly got his attention.

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

Makenzie and Steven Schultz went to a Cedar Rapids sushi restaurant to celebrate their six-year wedding anniversary, but the stress-free, relaxing meal out was anything but a joyous, ideal occasion. In fact, the service they received downright “sucked.” So, after discussing just how bad it was amongst themselves, the couple decided to do something about it.

After using their tip to make a point, they did as many people do and posted about their experience on social media. The couple shared an image of their receipt on Facebook, showing the tip they left, and when viewers saw it, they were shocked. In fact, within no time at all, the image received over a million likes and hundreds of thousands of shares.

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

As you can see, rather than the pitiful tip you’d expect, the couple left a $100 tip. So, you’re probably thinking, “Wait, you said the service was absolutely horrible, so why the huge tip?” Well, lucky for us, there’s an amazing story behind that decision, as Makenzie explained.

“So here’s the deal. Our service tonight sucked. Took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree. People all around us were making fun of the restaurant & how bad the service was,” Makenzie began. “Yeah, it was pretty terrible,” she admitted.

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

“But, it was very obvious that the issue was being short staffed, not the server. He was running around like crazy and never acted annoyed with any table. At one point we counted he had 12 tables plus the bar. More than any one person could handle!” she furthered.

As she sat there, watching the waiter run back and forth and apologize for the wait, she turned to her husband Steven, who she met while the two of them worked at a restaurant themselves. “Wow, this used to be us. Waiting tables. I don’t miss it at all and I never loved that job. I did it for the tips,” she told him. “He’s working so hard, and you can tell he’s so stressed out but he’s not letting on to us.”

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

She also noted,”When he came to the table he was very sweet and nice,” adding, “That is why it touched me. We have been in his shoes.” That’s when Steven and Makenzie agreed that it would feel good to make the server’s night, especially since they realized that “he would probably be getting minimal to no tips due to slow service.” So, the couple left the massive tip, then left, but not before taking the now-viral picture.

Makenzie hoped her small act would be taken positively, and it seems she got her wish since the post spread around the world with Makenzie receiving hundreds of emails from people, anxiously sharing how the story inspired them to pay it forward.

Couple Receives Horrible Service, But Leaves Unexpected Message For Their Waiter

“It was something we could do to be a little positive,” she told WHOtv. “It wasn’t about the amount of the tip, but it’s about being understanding and being kind,” Makenzie added. “Sometimes we need to take a step back, look at the whole situation and understand it and not judge it so quickly.”

Perhaps she put it best in the conclusion of her viral post. After explaining, “We walked out before he saw this and I’m not posting this for a pat on the back,” Makenzie wrote, “I’m just sharing this as a friendly reminder to think of the entire situation before you judge. And, always, always, always remember where you came from.”

That’s pretty sound advice. Make sure you share this with your friends, not only to give Makenzie and Steven the credit they deserve for their thoughtful act but to share Makenzie’s words of wisdom. Her sentiments are definitely something we all need to hear and be reminded of now and again. Let this be an inspiration to others, just as Makenzie and Steve intended.